In the past few weeks I’ve had an unusually large number of requests regarding issues with configuring Clarity for new users or existing users who receive a new computer. Typically the problems experienced are the menu are not appearing, or if they do appear they are sized too short for the number of items in the list. In rare cases users may also see Clarity only being presented in about 15% of the total screen space.
The following entry is an excerpt from the official Clarity / IBM Client Installation guide on which IE settings are required for Clarity to work properly in Internet Explorer.
Step 1: Add Clarity to an Appropriate IE Security Zone
Each client machine must have the Clarity URL added to the list of Trusted Web Sites in IE.
To add the Clarity URL to the Trusted Sites Zone, perform the following steps:
- 1. Open Internet Explorer and select Tools > Internet Options. The Internet Options dialog appears.
- 2. In the Internet Options dialog click on the Security Tab, select the Trusted Sites icon and click on the Sites button.
- 3. The Trusted Sites dialog appears. Verify that the URL used to access Clarity is in the list. Click on the Add button.
Step 2: Configure Zone Security Level
At some clients simply modifying the zone security level to Low is enough is get Clarity working fine.
Others will need to follow the specific settings noted below. It is also becoming more common these days for the corporate IT department to blocking user access to these areas – in which case you will want to either provide them a link to this blog or with the configuration settings below.
- In the Internet Options dialog click on the Custom level button. The Security Settings – Trusted Sites Zone dialog will appear. Configure the zone as noted below:
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IE – Browser Settings |
Recommended Setting |
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ActiveX Control sand Plug-Ins |
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Allow previously unused ActiveX controls to run without prompt |
Enable |
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Binary and script behaviours |
Enable |
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Download signed ActiveX controls |
Prompt or Enable |
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Initialize and script ActiveX controls not marked as safe for scripting |
Enable |
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Run ActiveX controls and plug-ins |
Enable |
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Script ActiveX controls marked safe for scripting |
Enable |
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Downloads |
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Automatic prompting for file downloads |
Enable |
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File download |
Enable |
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Miscellaneous |
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Allow script-initiated windows without size or position constraints |
Enable |
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Allow web sites to open windows without address or status bars |
Enable |
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Include local directory path when up loading files to a server |
Enable |
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Submit non-encrypted form data |
Enable |
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Use Pop-up Blocker |
Disable |
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Scripting |
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Active Scripting |
Enable |
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Allow Programmatic clipboard access |
Enable |
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Allow status bar updates via script |
Enable |
- Click OK to save and close the Security Settings – Trusted Sites Zone dialog.
Step 3: Enable Integrated Windows Authentication (For Microsoft Analysis Services Users only)
- In the Internet Options dialog, click on the Advanced tab
- Select the Enable Integrated Windows Authentication (requires restart) checkbox
- Click OK
Note: Selecting this setting will require a restart of your machine.
As always I invite any comments or feedback on my posts, including ideas for new ones!
– Jay