I typically don’t use my Blog for standard support type items as the IBM Support site does a good job in that regards. In the past few weeks however I’ve had a larger than usually number of requests regarding 2 specific support issues – so I figured it would make sense to document the resolution steps.
The first is what a number of my clients call the “Clarity Spinning Mouse Issue” or “Clarity Pausing Issue“. The symptoms of this problem is Internet Explorer seems to “pause” and the mouse spins for a second. It is especially annoying when working through the menu structure to run a template or report. The problem is more prevalent when either a large number of tabs are open or when a large report or template is open.
Thankfully the resolution is quick, does not require any changes on the server and in most cases does not need to involve IT.
To work around this issue, simply disable the Automatic Crash Recovery feature in Internet Explorer. To do this, follow these steps:
- 1. On the Tools menu, click Internet Options.
- 2. Click Advanced, and then clear the Enable automatic crash recovery check box.
- 3. Restart Internet Explorer.
As always I invite any comments or feedback on my posts, including ideas for new ones!
– Jay